This is a GREAT Dunkin's Donuts location!
The food & the personnel are fantastic.
I love to buy a dozen donuts & bring them to friends to enjoy. Always a hit!
Iced coffee is great! The donuts are dry and blaaahhh... my official rating is a 2.5
Good quick bite donut and coffee house. Good coffee products. Really good place to get a breakfast sandwich. Reasonable prices.
Let me start off by saying my mom and I come here often, she loves the 3lbs for $20 deal, with that being said we’ve been waiting for it to come back. We go in the store, and order our coffee, sit 3 bags on the counter and talk to the cashier, Ashley, about how great the deal is. Seeing as how each bag is $9 a pc. She caught that the coffee wasn’t ringing out properly and asks for Damon for assistance. He proceeds to tell us, that he’s been charging people extra because he doesn’t know how to ring it out and no one else has seemed to have a problem with it. Now I’m not one to make a fuss over $5 but, when I hear you tell the customer in the drive through talking in your headset to “hold on I’m trying to talk to a customer about a deal, just look at the menu for a sec” I was upset. His attitude and body language was that he didn’t have time to follow through with this, and told Ashley to call someone else. After he tried to convince us it wasn’t a big deal. A take it or leave it kind of thing. I’ve been in customer service for 8 years... never have I been so rude to a customer who was wanting me to follow through with a deal just because I didn’t have the knowledge on how to ring it out.. When my mother said she would be speaking to someone about his attitude and asked for his name he looked at her like he was crazy, told her his name and turned and walked to the back.. On another note, Miss Ashley saved the day and figured it out for us, made us two amazing coffees and we went on our way. My 1 Star is simply for the poor service from Damon, and the fact that he shrugged off ripping people off God only knows how many times.
I love Dunkin Donuts coffee. This place gets it done, except for an entire week they were out of mocha swirl. The first time they suggested I try S'more as it was the closest. Well, I don't even know what they did to it. It tasted like watered down coffee and they added so much sugar there were chunks of granulated sugar. I specifically order my drinks with no sugar. Once they were out of mocha swirl, he seemed to disregard my drink order completely. Also, they did not tell me until I was at the window they were out of mocha both times. The second time I just had them cancel my order. I can understand being out one day, but two days later still being out? Sounds like poor management. Also, don't get drinks with sugar unless you like granulated sugar coating your tongue. When they have everything in stock, the regular drive thru person is friendly and efficient. My drink when made correctly is delicious!
Dunkin Donuts is a US Bakery based in Dothan, Alabama. Dunkin Donuts is located at 4185 Montgomery Hwy, Dothan, AL 36303, USA.
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