When I first arrived with no appointment, had to wait 30 minutes for more help to come in at 11:30am on a Saturday which wasn't bad. But when help did come in, I got right to a chair. Then the girl who was cutting my hair was distracted by her conversations with the other stylist's which resulted in one bad cut for me. It was my first time to this business and my LAST! I was referred to by a friend but once he saw my hair, said it would be his last. If it were not for the way this is set up to post a review, I would not even give this place a one star....
Edit: I'm now changing my rating to 1 star after I drove 30 miles again only to be told to come back another day. This place is understaffed.
Rachel is awesome! The quality of style you get for the price can’t be matched! Walks ins should expect to wait like anywhere else in the world. Not sure why people have left bad reviews because they had to wait. Make an appointment. I’ll be going back for sure!
Went to take my son to get his haircut stylist said that the wait would be about 20 to 25 minutes an hour and a half later we still have not been helped. The Stylist then said she was expecting another person to come in at 12 but that was a poor excuse considering she told us it was going to be 20 or 25 minutes at 2:20 had to give up because we could not waste any more of our day I would never recommend anybody to go to the MasterCuts in the Dothan Mall due to their poor customer service.
Where do i start!? Let me just say i am mixed, black and white. All i wanted was to get side bangs. I walk in and ask and the women looks at me from across the room and says " i dont know how to do ur kind of hair" wtf does that mean !? And my hair was fully strightened! All i wanted was side bangs!!!! If u cant even do bangs, then why are u in this business .
Most visits go well. However I just drove 30 miles to get myself and my son a haircut. Only one stylist on duty and was booked for the rest of the day. I don't blame the stylists, I blame the management.
Mastercuts is a US Hair Care Studio based in Dothan, Alabama. Mastercuts is located at 900 Commons Dr #824, Dothan, AL 36303, USA.
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