Went to Dick"s sporting goods to buy a new reel. Waited in area a long time for clerk to help. Never acknowledged or helped. Finally found reel ,went to front for check-out. One clerk three people waiting to check out. Clerk answered phone several times interrupting checkout. Took at least 15 mins to get checked out. Then when I paid for my item clerk told me she didn't have tool to remove security tag. Called someone to come up and help, but no one ever came. She continued to check out another customer in the middle of answering phone. Three obnoxious loud TV's blairing the View above the cashier. Finally clerk found a cutter and removed the security tag. I left without venting my disdain for the management in that store; but rest assured I will never go there again. worst place in Dothan to shop. I'll go to Academy next time or order online. Absolutely a reflection on the management.
The staff was very helpful and they have a good selection of guns.
Bad customer service. They tell you one thing when you call and then when you get there it's a different story. Academy is way better.
Such a pleasure to get good customer service these days. Made a special request to the manager, she approved it when she certainly did not have to. Two men loaded the car with great attitudes, very courteous. Both happily received a gospel tract and a short word on faith in Jesus Christ. Just an all around pleasurable visit. These kind of folks make me love Alabama!
This store was recommended to me by a friend to purchase some running shoes. I found a really nice pair at a great price. I stood around and look around to see if I seen anything else I could buy because there wasn't a floor person present at the time. After awhile I walked to the front area to ask for a floor person to help me in the shoe department. The young lady at cash register said ok she would get someone there. I walked back to shoe department. I was back there 30 minutes and still no help. I spent almost a hour in this store with no help and I still didn't purchase no shoes.....they have poor customer service and I'll never return here or recommend to my family or friends.
Dick S Sporting Goods is a US Shoe Store based in Dothan, Alabama. Dick S Sporting Goods is located at 4401 Montgomery Hwy, Dothan, AL 36303, USA.
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