This place is nothing but a scam. They sold us a used vehicle and told us they did a 120 point inspection prior to us buying it. Three weeks later we notice a spot under it so we took,it back. We are told nobody is in the shop on Saturday to come back Monday so we did. The service dept says they didn't find anything but topped off the power steering fluid and to bring it back Thursday, they called Thursday and said they got behind so to bring it back the following Monday. We take it back today and they find the problem but of course it's a used vehicle so it's not covered but they will fix it for $1190.00. So I call another shop and they price it for 913.00 and tell us that what they are saying is wrong makes no since because they AC is still working. Which I believe they have no clue what's wrong because they told a family member that bought from them a few months earlier that his a.c. was messing up because he ran it on the cold setting instead of half way, and that Mercedes cannot have the a.c. on the cold setting. So beware, their 120 point inspection is a joke as well as the service dept.Oh and to top it off when they topped off the power steering fluid I guess they did it to another vehicle since this vehicle has hydraulic power steering.
JUST CALLED THEM TO GET THE PART NUMBER FROM RUDE CUSTOMER SERVICE REP, DIDN'T GET ANY HELP AT ALL. WHAT A SHAME FOR MERCEDES! THEY NEED TO WORK ON SOME TRAINING FOR CUSTOMER SERVICE REPS.
Excellent service. Friendly courteous knowledgeable. AMG c43 cab. Was a pleasure to do business. Autumn was kind and made the purchasing process seamless. Mr. Bruce was through and very informative. I drove over 2 hours for excellent service and well worth it.
What a terrific dealership...their service department is top notch. They go out of their way to accommodate our needs....especially when we have a mechanical issue while we are traveling. And, the repairs they do stay fixed!
My car buying experience was an absolute pleasure. My salesperson, Ray Ruiz, was outstanding! He went above and beyond to help get me in the car I wanted without any hassle or surprise. The entire staff was friendly and efficient. I without a doubt will buy again from this dealership and have already recommended them to several people in the market for a new car.
Mercedes Benz Of Dothan is a US Car Dealer based in Dothan, Alabama. Mercedes Benz Of Dothan is located at 2309 Ross Clark Cir, Dothan, AL 36301, USA.
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