Excellent service and facility. We made reservations on short notice due to a family member being admitted into the medical center across the street. Upon arriving, the staff was courteous and helpful. The room was quite nice...and the bedding, which is always my biggest concern...was one of the most comfortable hotel beds I've ever slept on. The bathroom was spacious and the hot shower was perfect. The free breakfast was better than most any free hotel breakfasts I've had. My only "complaint"...that is some ugly carpet in the corridors! ;) And it would have been nice had the people in the room above me hadn't been moving about (and it seemed like they were tap dancing with an elephant) all night during my second night. But...that of course is NOT the hotel's responsibility. I had reason to interact with the front staff quite often, and they were always most hospitable and helpful. Thank you to everyone at this hotel for making things a little easier for me and my wife while there under unfortunate circumstances.
I previously stayed at the Comfort Inn in May, and was extremely impressed with the facilities. I returned last week and my stay was unfortunately much different. I was resting in bed when I felt something bite me, and I lifted up my covers. My bed had bed bugs, and I called up staff to inspect the bed, and they saw a bed bug. I was moved to another room and given 50% off. Due to the sheer amount of bites on my body and the fact that I was not in the first bed for more than 10 minutes, I suspect the second bed may have been infested as well. I agreed at the time with the 50% off, but I am now very frustrated that I was not given full credit. I am covered in bites head to toe (they are in a line like bug bites typically are), and I may have to throw out my expensive backpack and luggage, and I already threw out my travel pillow. This stay may end up costing me a lot of money, and an infestation of my home would be the worst scenario. I don't think it is worth the risk of bedbugs to stay here.
the smell as you walk through the door is very nice. our rooms were clean. the only reason we did not give a five is the noise on the upper floors. we called and complained but it still continued. my sister was on the second floor we were on the 1st floor. the sound was comming from the 3rd floor so it had to be really loud for them if it was loud for us on the 1st floor. we would stay here again the staff was friendly and the rooms were spotless
We reserved and paid in advance a month prior to arrival at the Dothan AL location. After driving for hours we arrived after dark only to be told our room had been given to a Power Co staff member. We were handed sheets, a blanket and pillow told to make up our sleeper sofa bed . This was for the 3rd member in our party who was our adult son who had just spent all day towing a heavy trailer on the road to find out he would not get the restful sleep he expected and would also have to prepare his own bed and try to sleep with a bar in his back all night. The night clerk was flip and non apologetic and seemed to enjoy displacing us. She said they were packed out but there were very few cars in the parking lot each time we checked over that long sleepless night. The day clerk did give us back a portion of what we paid but a good nights sleep was what we bought and didn’t get. Someone could have called us ahead of time and given us the chance to go elsewhere but instead they saw only dollar signs. Our Comfort was of no concern. We would not recommend this chain and do not plan to seek them again as we travel.
The hotel is otherwise lovely- nice staff, breakfast, fitness center, and cookies when you check in. I really wish I hadn't been eaten alive by bedbugs or I would give it 5 stars.
The rooms were very large and spacious. The roof was high and made the room feel very inviting. The bathrooms were nice and there was the usual amenities available. The location was near a lot of fast food and convenience stores. The service was good, nothing spectacular. Overall, I'd recommend Comfort Inn to a friend.
Comfort Inn Suites is a US Lodging based in Dothan, Alabama. Comfort Inn Suites is located at 2227 E Main St, Dothan, AL 36301, USA.
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