I stayed here over the holiday with my family. There was good and bad.
The room was clean and the rest of the staff were great.
A clean and comfortable room at a great price. Very good breakfast. Convenient to several restaurants and a mall.
We headed out to see my family for an hour before coming back to check out and found ourselves locked out of our room an hour before check out time. Same female at the desk as at breakfast didn't apologize or even attempt to really speak to us. If I didn't know she was the same person that was so uncaring on the original phone call I would have excised it due to being at work on Christmas but I feel like this is her daily. She really needs to work on her people skills.
We were transferred to the front desk from reservations due to a mix up and the reaction from the female that answered was bland and unhelpful. However, we were greeted warmly by someone else when we arrived and that made me less apprehensive.
The service is nice, they always do room service and the people are kind. They have breakfast every morning and is usually different everyday. The air conditioning is all nice and cold. It has three stories and bathrooms, ice machines, water fountains,etc.
Awesome spacious rooms, great beds and pillows, super nice staff. There was a good breakfast but the time changed and I didn't get it but once. Clean.
Very nice and comfortable place to stay during work or vacation. Close to restaurants and a Wal-Mart is nearby. Kinda hard to see from the road. Staff was friendly. The concession here is pretty expensive, but they have free breakfast. Washer and dryer here for doing your laundry and a nice gym. Highly recommended!
The only other thing I would say is that if you have a dog walking area with a waste station then you need to empty it. It was overflowing with bags when we arrived and the bags were still piled up when we left on the third day. Also, the area was full of waste that you could smell. I love animals but I honestly don't want to smell them when I walk out the side door of the hotel. I know the hotel can't make people clean up after their animals but someone should clean the area periodically.
Breakfast was good and there was a decent variety of items. The first morning the person attending the breakfast area was pleasant and cheerful. The next day the attendant was rolling her eyes at people, sighing and giving off a general air of disdain. I understand she was working the front desk as well as the breakfast area and that it was Christmas day but it just made my family uncomfortable. You could tell she didn't want to be there (I get it, it is the holidays.).
We stay here every year at Christmas and on the occasional trip home. This stay has made us consider finding another place in the future.
Comfort Suites is a US Lodging based in Dothan, Alabama. Comfort Suites is located at 1650 Westgate Pkwy, Dothan, AL 36303, USA.
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