Call numerous times on different days and no one would ever pick up the phone. I am not driving into town to find out you don't have the engagement ring I want. I will spend my $ elsewhere.
If I could give this place a negative 10 that's what I would do. We have had such awful experiences with this place!!! I have 2 rings from them. One that was sent off 3 times. And a brand new one that I haven't even had a year sent off 5 different times!! Cracked stones, loose stones, bad brackets. It's really awful quality and awful customer service. We have been lied to over and over. Nothing has been done. My ring was supposed to be replaced this 5th time it's been gone and they never sent it off or ordered the replacement and I've been waiting since May!!!! Here it is August!!! I call to see if it was in because it was supposed to be here July 26th. They said yes. I go in to get it and it's my original, BROKEN ring!!!!!!! We will NEVER use Kay's again!!!!!!! The assistant manager Tara should be fired!!! She is AWFUL with customers and a liar!!! She was the one supposedly handling this!!!!!!
The worst customer service ever will not be back.
Some of the worst customer service I have ever experienced from a woman named "Val" and her Manager. I asked for a ring to be sent to another location that I paid thousands of dollars for and they dropped the ball and did not have it delivered at all in time for my wedding.
The nicest and most professional Jewelry store I've experienced In awhile!! props to Tara and Janet for their outstanding customer service!!
Kay Jewelers is a US Jewelry Store based in Dothan, Alabama. Kay Jewelers is located at 900 Commons Dr Suite 301, Dothan, AL 36303, USA.
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